Order Processing Time:

  • All orders are processed within 1-2 business days

  • Orders placed after 5:00 PM PST (Monday-Friday) will begin processing the next business day

  • Weekend and holiday orders start processing the following Monday

Delivery Timelines:

  • Standard Shipping: 3-10 total business days (including 2-5 transit days after processing)

  • DHL Express Shipping: 2-7 total business days (including 1-4 transit days after processing)

*Please note that these are estimated delivery times only, therefore we do not guaranteeing delivery dates.

Shipping Rates:

  • Standard Shipping:

    • $6.99 for orders under 

    • FREE for orders $80+

  • DHL Express Shipping:

    • $39.99 for orders under $80

    • FREE for orders $80

Important Shipping Policies:

  • Address changes cannot be accommodated once your order has been dispatched

  • Track your package anytime through our online customer service portal with live updates

  • Currently, we only ship within the contiguous United States to maintain our high service standards

Delivery Guarantee:

If your order takes more than 10 business days to process (without prior notification), we will either:

  1. Issue an immediate full refund, OR

  2. Upgrade your shipping with a $5 coupon for your next purchase

Customer Support Options:

For any shipping inquiries or concerns:

  • Contact our support team at (+1) 5105904212

  • If processing exceeds 10 business days, choose between reshipment or a $5 coupon

  • For undelivered packages after 60 calendar days, receive a full refund plus reshipment or a $5 coupon

Lost Package Policy:

While we carefully coordinate with our shipping partners, we cannot assume responsibility for packages lost in transit. If this occurs:

  1. Contact our customer service with your order number

  2. We will assist you in filing a claim with the shipping carrier

Tax Information:

All applicable sales taxes are included in your order total at no additional cost to you.

We appreciate your business and strive to make every delivery experience smooth and satisfactory. For any additional questions about our shipping policies, our customer service team is always happy to help.

*If the customer’s customs import duties on goods are charged, the customer shall bear this part of the cost.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please fill in your address in all details, otherwise the package we ship to you will be returned to us.